As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
NEC's Customer Experience Center
An Immersive CX Opportunity
Hands-on assessments on how our technology
is redefining end-to-end frictionless customer
Our Interactive Approach
Go beyond mere displays by seeing our solutions and services in action
and experience them interactively in simulated real-world environments.
The Journey You'll Take
Moving from one scenario to another you will experience how we carry forward personalized and secure interaction
to build a tailored and ultimately effortless customer encounter.
The situations that you will experience include:
You will be taken through a highly convenient airport experience where the traveler receives a
frictionless experience from curb to gate.
Check-in Kiosk: Facial recognition confirms passenger identification and flight with touch-screen check-in.
Departure Flight Screen: Traveler's face is recognized and flight information highlighted.
Way-Finder: Face recognition matches flight and maps traveler to departure gate.
Security Checkpoint: Passenger entry to secure areas is achieved using only facial identification.
Departure E-gate: Facial recognition confirms identity and homeland security screening and permits flight boarding.
You will see how we enable the hospitality industry to deliver attentive service that enhances guest care and
cultivates satisfaction before and throughout the guest visit.
Guest Self Check-in/Check-out: Confirms reservation and identifies guest for easy access to on-site amenities.
Front Desk Console: Custom dashboards support personalized guest services.
Security / VIP Notifications: Identifies persons of concern; permits VIPs to be personally welcomed and preferences
You will explore how better situational awareness and improved safety transforms the fan experience at public venues through
enhanced management and security.
Frictionless Front Gate: Entry for ticketed fans assist in crowd control and matches 'Watch Lists' individuals for added security.
Restricted Area Access: Automated access for authorized personnel only secured by facial recognition.
You will discover how a better understanding of the customer creates in-store encounters that deepen loyalty and helps grow
business with more attentive and targeted attention.
Back Office Support: Situational analytics address loss prevention and deliver buyer intent and merchandising hotspots.
Infographic Dashboard Displays: Centralizes valuable metrics such as visitor counts, age, gender and traffic patterns.
Shoppers Experience: Enhanced video analytics enable personalized service, targeted ads, loyalty deals and unique discount opportunities.
Automated 'Face Pay': On-premises checkout is fast, frictionless and wallet-free.
When an incident requires medical attention, you shall see how the right care is delivered faster and quality of
treatment is improved through a deeper understanding of the patient and their ailments and through better caregiver coordination.
Biometric Check-in: Speeds patient access and secures the environment for patients, staff and visitors.
Telehealth: An integrated patient experience that allows direct access to medical professionals.
Integrated Notifications: Mobilize staff to the exact point of need using facial recognition.
Staff Mobility: Enables caregivers to stay connected, share information or request immediate assistance.
Nurse Call: Brings together voice and messaging for anytime, anywhere availability.
We will demonstrate how our ready access to real-world data makes adapting to changing market opportunities and customer
expectations easier through powerful intelligence and actionable insight.
Crowd Management: How individuals navigate and most frequently used specific locations.
Proximity Engagement: Time duration and demographic interaction with areas, merchants and marketing promotions.
Security Oversight: When, where and by whom restricted areas are accessed.
VIP Handling: The frequency of important individuals and recall of their favored preferences.
Revenue Generation: What amentities and services are most used and which are the most lucrative.
Take An F1™ Test Drive
NEC is proud to be a Premium ICT Partner of the SportPesa Racing Point F1 Team.
This offers a unique and fun opportunity to visitors of the NEC Customer Experience Center: The chance to test drive an
interactive replica of the NEC sponsored SportPesa race car as seen in this video.