UNIVERGE® Business ConneCT

An intuitive UC suite to promote customer responsiveness

Better Connectivity

UNIVERGE Business ConneCT - developed for NEC's UNIVERGE 3C™ and SV9000 Series communications platforms - is an all-in-one employee, operator and contact center unified communications suite.

This proven solution enables more efficient and effective communication while its intuitive functionality optimizes workforce productivity to help improve customer satisfaction levels and reduce operator costs. Scalability is easily achievable through added licensing.

Board Purposes

UNIVERGE Business ConneCT supports a host of relevant and beneficial tools, including:

Operator/Directory Services

Call Control

Presence

Instant Messaging

Comprehensive Contact Center

Additional features:

Provides communications tools employees need to stay connected and the flexibility to be reached anytime, anywhere.
Gives agents control over how to be contacted via the device of their choice.
Allows agents and operators to dynamically switch between various roles as needed.
Enables an organization and its employees to communicate more efficiently and effectively.
Improves call handling to help promote increased customer satisfaction.
Provides an intuitive user interface that is easy to learn and use.
Scales easily for future growth and is easy to install, manage and use.