Until You're Ready
Looking to maximize the effectiveness of your contact center but not ready for the cloud just yet. Modernize to a full-featured on-prem omnichannel contact center with the robust capabilities you need and want. One that can transition effortlessly to a private cloud experience in a single day when the time is right.
An Alternative Approach
Don't feel pressured or pushed to the cloud.
Not for something as important as your contact center and customer experiences.
Let NEC and T-Metrics show you how to upgrade to an on-prem contact center that ends fragmented touchpoints. By modernizing to an advanced on-prem omnichannel contact center solution for amazing customer experiences.
It's a simple journey to exceptional customer support and responsiveness.
The Advantages You'll Gain
Increase call agent responsiveness with effortless voice, web chat, email, video conferencing, social media and text interactions within one intuitive platform
180+ pre-set reports, agent scorecards, sentiment analysis, post surveys and performance analytics deliver maximum insight and oversight
Peace Of Mind
Being FedRAMP and StateRAMP authorized means being confident in adhering to the demanding safety and security standards set by both programs
Compatible with most UC voice, CRM and ERP systems, it's modernization without having to possibly strip out existing tech stacks and prior investments
When The Time Comes
NEC and T-Metrics can provide the same robust on-prem contact center capabilities and seamless interactions within the cloud.
And it's possible in a single day ... without disruption, lost productivity or breaks in accessibility when you say you're ready.
Avoid A premature Cloud Migration
Stay on-prem and in total control for as long as you want
Upgrade & Modernize
Effortlessly switch to an advanced on-premises omnichannel contact center platform
Move To The Cloud
Quickly - when you're ready - be in the cloud within a day
Let Us Show You
We don't tell you when to make the move. That's your choice. We just set you up for success.
With a flexible and secure way of meeting customer expectations. With a robust and responsive omnichannel on-prem contact center solution.
One that's capable of going from on-premises to a private cloud experience when you say the time is right.